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California Self Storage Association

Education Events

At the heart of who we are as an association you’ll find our success is built on the relationships our members have with one another. You’ll find that CSSA members truly care about each other and look for ways to work together and support each other in order to continually improve our industry through best practices and delivering better a better experience for storage customers.

    • Tuesday, December 05, 2023
    • 10:00 AM - 12:00 PM
    • Avatar Training (SIMPACT)
    • 0
    Join waitlist


    Presents:

    Avatar Immersive Training

           


    Dealing with the Difficult Customer

    December 5th, 2023 - 10:00AM - 12:00PM


    For Interacting with the homeless (2:00pm - 4:00pm)

    Click Here

    In this 2 hour professional development training, attendees will:

    • Engage in a real-world interaction with a “difficult customer" using immersive simulation. Selected participants will interact with the avatar in "difficult customer" situations and the rest of the participants act as the “brain,” offering encouragement and suggestions. Come talk to an avatar!
    • Discussion, debate and feedback will help participants determine what to do in various situations and provide additional strategies for dealing with the difficult customer. Take part in this cutting-edge training that has greater impact by experiencing actual situations
    CLICK HERE to see an Avatar (SIMPACT) demonstration

    REGISTER TODAY! 

    Don't miss out on this Virtual Experience!

    REGISTRATION

    $99 – CSSA Members 

    $169 Non-CSSA Members

    SIMPACT Immersive Learning is a mixed reality simulation system that provides a highly realistic virtual platform for practice in business negotiations, sales techniques, conflict resolution, and many other interpersonal interactions. 

    SIMPACT is the perfect bridge between theory and reality. Participants will learn sales techniques, then have an opportunity to practice those skills in the SIMPACT Immersive Learning system in simulated self storage situations. Participants will either be in the "Interactive Participant" seat, interacting with the avatar in a realistic situation or as a participant observer, providing observations and evaluation. Participants report that the SIMPACT simulator is more effective, more realistic, and more impactful than traditional adult-learning webinar or classroom role-play format.

      Sessions are facilitated by Dr. Wendy Murawski, author and expert in collaboration and communication. Wendy W. Murawski, Ph.D. is the Executive Director for the Center for Teaching and Learning at California State University, Northridge (CSUN). Dr. Murawski is the Director of SIMPACT, an immersive learning simulation experience. 

      Helpful Registration Notes

      1. The email you use to register will be the email where all information is sent.
      2. FOR CSSA MEMBERS: In order to receive the member registration rate, please be sure to log in to your membership. If you don't, the system does not recognize you as a member and you will not have access to the member rate.
      3. The Zoom link for this presentation will be sent out the day before the presentation and again on the morning of the presentation - It will be sent to the email that was used for registration (see #1)

      Interested in Sponsoring? Click HERE for Details!

      Thank you to our Sponsors:

           


      • Tuesday, December 05, 2023
      • 2:00 PM - 4:00 PM
      • Avatar Training (SIMPACT)
      • 11
      Register


      Presents:

      Avatar Immersive Training 

             


      Interacting with the Homeless

      December 5, 2023 - 2:00pm - 4:00pm

      For Dealing with the Difficult Customer (10:00am - 12:00pm)

      In this 2 hour professional development training, attendees will:

      • Engage in a real-world interaction with the ”homeless" using immersive simulation. Selected participants will interact with the avatar in "homeless interaction" situations and the rest of the participants act as the “brain,” offering encouragement and suggestions. Come talk to an avatar!
      • Discussion, debate and feedback will help participants determine what to do in various situations and provide additional strategies for working with the homeless population. Take part in this cutting-edge training that has greater impact by experiencing actual situations.

      CLICK HERE to see an Avatar (SIMPACT) demonstration

      REGISTER TODAY!

      Don't miss out on this Virtual Experience!

      REGISTRATION

      $99 – CSSA Members 

      $169 Non-CSSA Members


      SIMPACT Immersive Learning is a mixed reality simulation system that provides a highly realistic virtual platform for practice in business negotiations, sales techniques, conflict resolution, and many other interpersonal interactions. 

      SIMPACT is the perfect bridge between theory and reality. Participants will learn sales techniques, then have an opportunity to practice those skills in the SIMPACT Immersive Learning system in simulated self storage situations. Participants will either be in the "Interactive Participant" seat, interacting with the avatar in a realistic situation or as a participant observer, providing observations and evaluation. Participants report that the SIMPACT simulator is more effective, more realistic, and more impactful than traditional adult-learning webinar or classroom role-play format.

        Sessions are facilitated by Dr. Wendy Murawski, author and expert in collaboration and communication. Wendy W. Murawski, Ph.D. is the Executive Director for the Center for Teaching and Learning at California State University, Northridge (CSUN). Dr. Murawski is the Director of SIMPACT, an immersive learning simulation experience. 

        Helpful Registration Notes

        1. The email you use to register will be the email where all information is sent.
        2. FOR CSSA MEMBERS: In order to receive the member registration rate, please be sure to log in to your membership. If you don't, the system does not recognize you as a member and you will not have access to the member rate.
        3. The Zoom link for this presentation will be sent out the day before the presentation and again on the morning of the presentation - It will be sent to the email that was used for registration (see #1)

        Interested in Sponsoring? Click HERE for Details!

        Thank you to our Sponsors 

            


        • Tuesday, December 12, 2023
        • 10:00 AM - 11:30 AM
        • Zoom Virtual Discussion
        Register

         

        Special CSSA Owner/Operator Peer Networking Discussion   

             

        2024 Lien Law Change &

        Protecting Future Tax Increases 

        Joe Doherty, Legal Counsel, Self Storage Association,

        Naomi Padron, Partner, McHugh Koepke padron Government Rel-ations (SSA/CSSA Lobbyist)

        Steve Mirabito, President, StoragePRO (Chair, CSSA legislative & Legal Committee) 

        December 12, 2023 - 10:00am-11:30am

        On January 1, 2024 new lien laws will go into effect for all California self storage operators:

        • Reduces newspaper advertisement to only one, provided operator also advertises online
        • Newspaper must be of general circulation either in public notice district or county where storage facility is located
        • Eliminates need to describe goods for sale

        We can answer all your questions regarding lien law changes!

        In addition, meet our lobbyist Naomi, and along with SSA Legal Council Joe and CSSA Leg & Legal Chair Steve, find out about upcoming propositions, such as the Taxpayer Protection Act, and other legislative challenges in 2024 to help protect your business and keep it profitable.

            This is a FREE event for CSSA Members Only!

            Registration is Required


            Don't Miss Out - Register Today!

            CSSA's Peer Power Hour: An open discussion among fellow self storage owners and operators. Your opportunity to ask questions, talk about today's challenges, and share your knowledge/experience. Don't miss out on this unique networking event!

               Interested in Sponsoring? 

            Click HERE for Details 


            Thank you to our Sponsor


            Helpful Registration Notes

            1. The email you use to register will be the email where all information is sent.
            2. THIS EVENT IS FOR CSSA MEMBERS ONLY: In order to register, you need to log into the website using your membership number. If you don't, you will not be able to register for this FREE informational discussion.
            3. The Zoom link for this presentation will be sent out the day before the presentation and again on the morning of the presentation - It will be sent to the email that was used for registration (see #1)

          Past events

          Thursday, November 16, 2023 Peer Power Hour - Interest Rates - How Much Higher and For How Long
          Tuesday, October 24, 2023 CSSA Virtual Education Series: Next Level Sales & Service Training - AFTERNOON SESSION
          Tuesday, October 24, 2023 CSSA Virtual Education Series: Next Level Sales & Service Training - MORNING SESSION
          Tuesday, October 17, 2023 Challenges of Self Storage Today for Hawaii (and everywhere else!)
          Tuesday, October 03, 2023 Peer Power Hour - PAGA
          Thursday, September 14, 2023 Peer Power Hour - Cyber Security in the Self Storage Industry
          Wednesday, August 09, 2023 CSSA Virtual Lien Law Series with Carlos Kaslow
          Tuesday, August 01, 2023 CSSA Virtual Education Series: Revenue Management Anyone Can Do - Anne Ballard (The Hat Lady)
          Wednesday, July 19, 2023 CSSA Virtual Education Series: AI for Self Storage-Next Opportunities
          Wednesday, June 28, 2023 CSSA Virtual Education Series: Mid-Year Labor Law Update
          Wednesday, June 21, 2023 CSSA Virtual Education Series: Jump Back In - Marketing 2023
          Thursday, April 20, 2023 CSSA Virtual Education Series: Win with 10 - Taking Your Store's Income to the Next Level
          Wednesday, April 19, 2023 CSSA SPECIAL Hawaii Lien Law Series with Carlos Kaslow
          Wednesday, March 29, 2023 CSSA Virtual Education Series: What is the Big Deal About ChatAI - Can AI Really Help Your Self Storage Operation NOW?
          Tuesday, February 28, 2023 CSSA Virtual Education Series: Next Level Sales & Service Training
          Wednesday, February 22, 2023 Peer Power Hour - Wait & See in '23! (Change in Interest Rates & Its Effect on Financing)
          Thursday, January 26, 2023 CSSA Virtual Education Series: Labor Law Update - What's New in 2023?
          Tuesday, January 24, 2023 CSSA Virtual Lien Law Series with Carlos Kaslow
          Tuesday, November 08, 2022 CSSA Virtual Education Series: Next Level Sales & Service Training - SOLD OUT
          Thursday, October 27, 2022 CSSA Virtual Education Series: Recruiting & Retaining Your Best Employees
          Tuesday, October 18, 2022 Hawaiian Self Storage Owner/Operator Meeting
          Tuesday, October 11, 2022 Peer Power Hour: Rate Management
          Tuesday, August 09, 2022 Peer Power Hour: Putting Today's Tech to Work at Your Self Storage Facility
          Wednesday, June 15, 2022 CSSA Virtual Lien Law Series with Carlos Kaslow
          Wednesday, June 08, 2022 CSSA Virtual Education Series: Mid-Year Labor Law Update
          Tuesday, May 03, 2022 Avatar Immersive Training: Dealing with the Difficult Customer (PM Session) - SOLD OUT!
          Tuesday, May 03, 2022 Avatar Immersive Training: Dealing with the Difficult Customer (AM Session)
          Wednesday, April 06, 2022 CSSA Virtual Education Series: ADA/Accessibility - Red Flags & Risk Mitigation Strategies for CA Self Storage Owners
          Thursday, March 17, 2022 Avatar Immersive Training: Interacting with the Homeless (PM Session) - SOLD OUT!
          Thursday, March 17, 2022 Avatar Immersive Training: Interacting with the Homeless (AM Session)
          Thursday, March 03, 2022 CSSA Virtual Panel Discussion: A Deeper Dive into Operating Expenses
          Wednesday, February 09, 2022 CSSA Virtual Lien Law Series with Carlos Kaslow
          Tuesday, January 25, 2022 CSSA Virtual Education Series: Labor Law Update - What's New in 2022?
          Tuesday, November 16, 2021 CSSA Virtual Education Series: Managing Stress and Burnout at Work
          Tuesday, October 26, 2021 CSSA Virtual Education Series: Top Employer Concerns in a COVID World
          Thursday, July 08, 2021 CSSA Virtual Education Series: ADA/Accessibility - Red Flags & Risk Mitigation Strategies for CA Self Storage Owners
          Tuesday, June 22, 2021 CSSA Education Series: Virtual Training - Mid Year Labor Law Update
          Wednesday, June 16, 2021 Peer Power Hour: Self Storage Security
          Thursday, June 10, 2021 CSSA Virtual Lien Law Series with Carlos Kaslow
          Thursday, May 13, 2021 CSSA Virtual HR Education Series: Hire Slow, Fire Fast
          Thursday, April 22, 2021 Avatar Immersive Training: Interacting with the Homeless (PM Session) - SOLD OUT!
          Thursday, April 22, 2021 Avatar Immersive Training: Interacting with the Homeless (AM Session)
          Wednesday, April 14, 2021 Peer Power Hour: Tenant Insurance vs Tenant Protection Plan
          Thursday, April 01, 2021 CSSA Virtual Education Series: Happy April Fool's Day! - But This is No Joke! Office Gambling, Alcohol, Marijuana, E-Cigarettes, Piercings, and Other Maddening Behavior
          Thursday, March 25, 2021 Peer Power Hour: Employers Rolling Up Their Sleeves: Current COVID-19 Vaccine Issues, Including Incentives
          Wednesday, March 10, 2021 CSSA Virtual Lien Law Series with Carlos Kaslow
          Thursday, February 25, 2021 Avatar Immersive Training: Dealing with the Difficult Customer (PM Session) - SOLD OUT!
          Thursday, February 25, 2021 Avatar Immersive Training: Dealing with the Difficult Customer (AM Session)
          Wednesday, February 17, 2021 Peer Power Hour: Do's & Don'ts - 2021 Legal Perspectives: Your Questions Answered
          Thursday, January 28, 2021 CSSA Education Series: Virtual Training - New HR Laws for 2021
          Wednesday, October 14, 2020 Peer Power Hour: CSSA Networking Group (Session 2)
          Thursday, October 01, 2020 Preparing for Disasters - CSSA Virtual Education Series
          Thursday, September 17, 2020 Conflict - Attitudes in the Workplace: CSSA Education Series - Virtual Training
          Wednesday, September 02, 2020 Self Storage Challenge: Dealing with the Homeless - CSSA Virtual Education Series
          Wednesday, August 26, 2020 SOLD OUT - Peer Power Hour: CSSA Networking Group
          Thursday, August 20, 2020 Leave Laws & COVID-19: Updates in California - CSSA Virtual Education Series
          Wednesday, August 05, 2020 Smart Selling: Maximize Revenue - Minimize Discounting - LIMITED SEATS AVAILABLE (PM Session)
          Wednesday, August 05, 2020 Smart Selling: Maximize Revenue - Minimize Discounting - SOLD OUT (AM Session)
          Thursday, July 23, 2020 CSSA Education Series: Virtual Training - Top 10 Ways to Stay Out of Court
          Wednesday, July 08, 2020 CSSA Education Series: Avatar Training - Dealing with Difficult Customer Situations
          Thursday, June 25, 2020 CSSA Education Series: Virtual Training - Hot Employment Laws You Need to Know About
          Thursday, March 05, 2020 CSSA Education Series: Lien Law Seminar - Orange County 2020
          Tuesday, March 03, 2020 CSSA Education Series: Lien Law Seminar - Pleasanton 2020
          Thursday, February 13, 2020 CSSA Education Series: Santa Ana, CA
          Thursday, January 16, 2020 CSSA Education Series: Pleasanton, CA
          Thursday, October 17, 2019 CSSA Education Series: Elk Grove, CA
          Wednesday, August 07, 2019 CSSA Education Series: Santa Clarita, CA
          Thursday, June 13, 2019 CSSA Education Series: San Diego, CA
          Thursday, March 07, 2019 CSSA Education Series: Lien Law Seminar - Ontario
          Wednesday, February 27, 2019 CSSA Education Series: Lien Law Seminar - Pleasanton

          California Self Storage Association

          Contact Us

          California Self Storage Association
          5325 Elkhorn Blvd., #283 
          Sacramento, CA 95842

          P: 888-CSSA-207 or 888-277-2207

          EMAIL: info@californiaselfstorage.org

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