CSSA Owner/Operator Peer Networking Discussion    

Technology and Customer Service

Napa Keynote Presentations 

*DATE CHANGE*

August 7, 2024 - 10:00am-11:00am

Antonia Hock, former Director of Customer Experience at Ritz Carlton was our keynote speaker at the Napa Conference in May – “Guiding Principles to Create Unique Customer Experiences & Exceptional Service: The Pay-Off of Differentiating in the Self Storage Industry.” Her powerful message included tips and ideas to create loyalty among your customers. CSSA has summarized a few of her key points in a short video, which we will share with participants before this PPH. This will be the subject of our owner discussion.

This is a FREE event for CSSA Members Only!

Registration is Required

Don't Miss Out - Register Today!

CSSA's Peer Power Hour: An open discussion among fellow self storage owners and operators. Your opportunity to ask questions, talk about today's challenges, and share your knowledge/experience. Don't miss out on this unique networking event!

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Helpful Registration Notes

1. The email you use to register will be the email where all information is sent.
2. THIS EVENT IS FREE FOR CSSA MEMBERS ONLY - To register for free, you need to log into your membership. If you don't, it does not recognize you as a member and you cannot register for free.Fro

3. The Zoom link for this presentation will be sent out the day before the presentation and again on the morning of the presentation - It will be sent to the email that was used for registration (see #1)