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California Self Storage Association

Avatar Immersive Training: Dealing with the Difficult Customer (AM Session)

  • Tuesday, May 03, 2022
  • 9:00 AM - 12:00 PM
  • Avatar Training (SIMPACT)
  • 11


  • Morning Session
  • Morning Session

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Avatar Immersive Training


Dealing with the Difficult Customer

May 3, 2022 - 9:00am - 12:00pm

Afternoon Session (1:00pm - 4:00pm) - SOLD OUT!

In this 3 hour professional development training, attendees will:

  • Engage in a real-world interaction with a “difficult customer" using immersive simulation. Selected participants will interact with the avatar in "difficult customer" situations and the rest of the participants act as the “brain,” offering encouragement and suggestions. Come talk to an avatar!
  • Discussion, debate and feedback will help participants determine what to do in various situations and provide additional strategies for dealing with the difficult customer. Take part in this cutting-edge training that has greater impact by experiencing actual situations.

    CLICK HERE to see an Avatar (SIMPACT) demonstration


    Don't miss out on this Virtual Experience!


    $99 – CSSA Members 

    $149 Non-CSSA Members

    SIMPACT Immersive Learning is a mixed reality simulation system that provides a highly realistic virtual platform for practice in business negotiations, sales techniques, conflict resolution, and many other interpersonal interactions. 

    SIMPACT is the perfect bridge between theory and reality. Participants will learn sales techniques, then have an opportunity to practice those skills in the SIMPACT Immersive Learning system in simulated self storage situations. Participants will either be in the "Interactive Participant" seat, interacting with the avatar in a realistic situation or as a participant observer, providing observations and evaluation. Participants report that the SIMPACT simulator is more effective, more realistic, and more impactful than traditional adult-learning webinar or classroom role-play format.

      Sessions are facilitated by Dr. Wendy Murawski, author and expert in collaboration and communication. Wendy W. Murawski, Ph.D. is the Executive Director for the Center for Teaching and Learning at California State University, Northridge (CSUN). Dr. Murawski is the Director of SIMPACT, an immersive learning simulation experience. 

      Interested in Sponsoring? Click HERE for Details!

      California Self Storage Association

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      California Self Storage Association
      5325 Elkhorn Blvd., #283 
      Sacramento, CA 95842

      P: 888-CSSA-207 or 888-277-2207


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