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California Self Storage Association

Avatar Immersive Training: Dealing with the Difficult Customer (AM Session)

  • Thursday, February 25, 2021
  • 9:00 AM - 12:00 PM
  • Avatar Training (SIMPACT)
  • 23


  • Morning Session
  • Morning Session

Registration is closed


Avatar Immersive Training 


Dealing with the Difficult Customer

February 25, 2021 - 9:00am - 12:00pm

Afternoon Session (1:00pm - 4:00pm) - SOLD OUT

In this 3 hour professional development training, attendees will:

  • Engage in a real-world interaction with a “difficult client” using immersive simulation. Discussion, debate and feedback will help participants determine what to do in various situations and provide additional strategies for working with difficult customers. Come talk to an avatar!

  • Engage in a real-world interaction with a “client” using immersive simulation (avatar). Discussion, debate and feedback will help participants apply the techniques they learned in the first two hours of the training. Active participants will interact with the avatar in "difficult customer" situations. 
CLICK HERE to see an Avatar (SIMPACT) demonstration


$99 – CSSA Members 

$149 Non-CSSA Members

Registration is limited - Only 30 spots available

Don't miss out on this Virtual Experience!

SIMPACT Immersive Learning is a mixed reality simulation system that provides a highly realistic virtual platform for practice in business negotiations, sales techniques, conflict resolution, and many other interpersonal interactions. 

SIMPACT is the perfect bridge between theory and reality. Participants will learn sales techniques, then have an opportunity to practice those skills in the SIMPACT Immersive Learning system in simulated self storage situations. Participants will either be in the "Interactive Participant" seat, interacting with the avatar in a realistic situation or as a participant observer, providing observations and evaluation. Participants report that the SIMPACT simulator is more effective, more realistic, and more impactful than traditional adult-learning webinar or classroom role-play format.

    Sessions are facilitated by Dr. Wendy Murawski, author and expert in collaboration and communication. Wendy W. Murawski, Ph.D. is the Executive Director for the Center for Teaching and Learning at California State University, Northridge (CSUN). Dr. Murawski is the Director of SIMPACT, an immersive learning simulation experience. 

    Sponsored by:



    Save the date for our other Avatar Training coming up: 

    Interacting with the Homeless

    (Registration opening soon - two sessions available)

    April 22, 2021 - 9:00AM - 12:00PM & 1:00PM - 4:00 PM

    California Self Storage Association

    Contact Us

    California Self Storage Association
    5325 Elkhorn Blvd., #283 
    Sacramento, CA 95842

    P: 888-CSSA-207 or 888-277-2207

    EMAIL: info@californiaselfstorage.org

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