CSSA Education Series: Operations, Legal, and Customer Experience
January 16, 2020 – Four Points by Sheraton - Pleasanton
5115 Hopyard Road, Pleasanton, CA 94588 – (925) 469-5909
9:00am – 12:15pm
Operational Best Practices (Sue Haviland) –
Self Storage consultant Haviland will present practical ideas that will help you eliminate common problems, avoid disasters, and improve your operations and bottom line
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The LEGALities (Jeff Greenberger) –
Self Storage attorney Greenberger will take an in-depth look into the legalities self storage operators face outside of the lien statute including granting access, responsibilities under SCRA, last known address, and more.
Lunch (included with full-day registration or optional add-on for half-day registration)
12:45pm – 3:00pm
Customer Experience: (Carol Mixon-Krendl) –
Self Storage consultant Mixon-Krendl will provide you with tools and techniques to improve the customer experience including understanding customer expectations, emotional connection, creating a clear strategy, and managing customer reviews.
Pricing:
You have the option of choosing either the morning session, the afternoon session or all-day session:
$70 – CSSA member HALF-DAY session (either morning or afternoon) – does not include lunch
$90 – non-CSSA member HALF-DAY session (either morning or afternoon) – does not include lunch
($40 – optional to add lunch to either morning or afternoon education session)
$120 – CSSA member FULL DAY – includes lunch
$150 – non-CSSA member FULL DAY – includes lunch
Sponsored by:
