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California Self Storage Association

The Latest Industry News

With the daunting amount of news and information coming at you constantly it is impossible for any one person to keep up. Our team curates and alerts you to the "must have” information to ensure you are in the know. Having relevant, current information helps you to make the best decisions possible.

  • Friday, March 15, 2013 2:40 PM | CSSSA Admin (Administrator)

    It Is Good Form to Have the Proper Forms And the CSSA Has a Package of Forms for You

    It is a necessary, and sometimes bothersome, element of running any business -- forms. You love them and hate them, but you need them. The California Self Storage Association (CSSA) is well aware of the needs that self storage owner/operators and managers have for forms. The good news is that the CSSA has put together a package of forms and the better news is that they are free to CSSA members.

    This new member benefit from the CSSA is one that executive director Erin King is particularly pleased about.

    "We consider it a top priority to always find new benefits for our CSSA members,” says King. "After numerous requests from members, the CSSA is pleased to bring the forms package to help with a variety of situations that arise at their facilities. We certainly hope that all of our members take advantage of this free offering.”

    An overview of the Forms Package can be found in the CSSA STORE, but here is a quick look at the breakdown of the forms that are available. These model forms were drafted and reviewed by an industry attorney. As mentioned, they are free to current CSSA Members. Non-members can purchase this forms package for $270. Form updates will be provided to CSSA members in good standing at no cost.

    1. Partial Payment Receipt on a Liened Space* - This letter informs Occupants that their partial payment has been received, specifies the remaining balance owed, lets them know that partial payments do not stop the lien process and that fees will continue to accrue until the balance is paid in full or the property has been sold. *The CSSA does not recommend accepting partial payments

    2. Facility Receipt of Legal Documents - This form is to be filled out upon facilities receipt of legal documents from past or present Occupants.

    3. Occupant Release and Conveyance - This form is to be filled out (along with a Rental Agreement in new Occupants name) when a current Occupant would like to release unit responsibilities and rights by transferring their existing unit and all items inside in to someone else's name. Both parties must be present.

    4. Corporate Resolution/Authorization Company Trustee Agreement - This form is to be completed in conjunction with a Renal Agreement where the officer of the Company will not be available to execute the Rental Agreement. This form is best used for sales representatives and other associates renting a unit on behalf of their employer/company.

    5. Occupant Release of Interest - This form states that the facility has accepted a full or partial payment from the Occupant to settle their debt owed and that the Occupant is either releasing their interest in the unit and all items stored within so that the facility may dispose of it in any manner they see fit OR the Occupant is agreeing to remove all items from the unit, restore it to its original state and vacate the premises within the agreed upon amount of time.

    6. Occupant Change of Address Form - This form is to be filled out and signed by Occupants when changing any contact information in order to avoid miscommunications or unauthorized changes in Occupant information.

    Although these forms were drafted and reviewed by an industry attorney, the CSSA always recommends that you have an attorney review your forms prior to use especially if you make any changes or additions.

    "Our hope is that by offering our members a model for creating current and reliable forms, we will be able to provide California operators a degree of protection from unnecessary legal disputes,” King concluded. "We will continue to find ways to help our members and make the CSSA the best state association in America.”


  • Tuesday, February 26, 2013 1:40 PM | CSSSA Admin (Administrator)

    Cincinnati, OH - February 26, 2013 -  Late2Lien, LLC announced today the release of the new Late2Lien™ system for automating the late through lien sale process for the self-storage industry.

    There is a critical need for accurate legal compliance when conducting a self-storage lien sale. Late2Lien™ automates the process of properly completing and sending late and lien notices for the self-storage industry and provides verifiable service and tracking of each step throughout the process.  What once was only available to larger operators is now available at a reasonable per-use-cost to any operator.

    "There is more to compliance than simply mailing a default notice when your occupant is late,” said Jeffrey Greenberger, Esq., owner of Late2Lien, LLC.

    "Every state’s default notice must contain accurate information, particular time calculations, and must be delivered to the occupant and others in compliance with the statute. Late2Lien™ performs all of these critical functions with little involvement from the operator or staff.”

    Late2Lien™ automatically monitors tenant lists for delinquencies while it generates, tracks, and provides the accountable history of the required notices according to each statute timeline and parameters. Furthermore, the system checks for military status, handles all returned mail processing, provides required mailings to all contacts and/or lien holders, and automates advertising in compliant publications. All the information is securely stored and accessible 24/7 through the Late2Lien™ cloud-based portal.

    "Late2Lien™ has improved my collection results, by accurately and consistently performing the lien process. They use my SiteLink data with little input from me or my staff at a cost that is less than our previous in-house cost. I worry less about my lien sales knowing that my documents are accurate and stored safely,” said a Nevada-based, owner/operator.

    Late2Lien™ integrates and partners with leading vendors within the industry such as SiteLink management software. A direct integration between SiteLink Web Edition and Late2Lien™ delivers reduction in transcript errors, improved compliance and collection results with seamless implementation.

    "Late2Lien’s automated feature can reduce the amount of units going to the lien process at a lower cost,” said Markus Hecker, SiteLink’s COO. "The direct integration between SiteLink and Late2Lien eliminates transcription errors and improves accuracy on critical tenant notifications.”

    Late2Lien™ will be exhibiting at the SiteLink User Conference on April 2, 2013 in Las Vegas as well as at the ISS World Expo April 3-5, 2013.


    About Late2Lien, LLC:

    Late2Lien, LLC, a Cincinnati-based company, is owned by Jeffrey Greenberger, Esq. of Katz, Greenberger and Norton. Late2Lien™ provides a turnkey solution for automating your Late through Lien Sale process all while staying up-to-date with the varying state statutes. The Late2Lien™ engine is powered by the requirements, timelines, and various processes outlined in each state statute, thus creating a fully automated system for managing your Late through Lien Sale process. For more information, please contact Late2Lien™ at 513-400-5563 or visit


    About SiteLink:

    With more than 6,500 installations worldwide, SiteLink Web Edition is one of the industry’s most popular software programs. Quality service, updates and user-friendly design make Web Edition a favorite of single- and multi-store operators alike. More than 70 of top 100 operators run Web Edition today. Regular, automatic updates deliver integrations with partners like RPOST, Late 2 Lien and DocuSign. Web Edition is highly scalable and easy to deploy. SiteLink does not bundle services and lowers operating costs by giving owners a choice in partners like web designers and credit card processors. At no additional charge, Web Edition integrates with platforms like smart phones, websites, listing services, INSOMNIAC KIOSKS and central mail providers. Powerful features like revenue management, built-in CRM, email and text messaging grow revenue and lower the cost of owning software.


    To learn more about Late2Lien, LLC, please contact, Tammy Salvo at (513) 400-5536 or or visit today.

    To learn more about SiteLink, please contact, Markus Hecker at (919) 865-0789 x1 or for more information or visit today.


    For information regarding this Press Release, contact:

    Tammy Salvo

    Director of Business Development

    105 E 4th Street, 4th Floor

    Cincinnati, OH 45202

    O. 513.400.5563

    C. 760.415.6968


  • Thursday, January 31, 2013 1:41 PM | CSSSA Admin (Administrator)


    Southern California Firm buys 85% occupied Class-A property with 870 Storage Units and 144,605 Net Rentable Square Feet. Assumed 64% LTV existing CMBS loan.

    HOUSTON, TX, January 31, 2013 - AC Self Storage Solutions, LLC ("AC SSS”) of Carlsbad, CA has acquired Go Store It, an 870-unit Self Storage facility in the Houston suburb of Pasadena, TX.

    Go Store It had an effective physical occupancy of 85.2% of its 144,605 rentable square feet. The transaction required the assumption of an existing CMBS loan that was serviced by Wells Fargo. The loan was approximately 64% of the purchase price of the facility.

    The purchase price was not disclosed, but the purchaser has indicated that this transaction traded at an effective 7.4% capitalization rate. The facility is a class-A traditional Self Storage facility, built in 2004, that has both climate and non-climate controlled storage units.

    "This is definitely one of the more attractive Self Storage facilities I’ve seen” states Troy Downing, Chief Executive Officer, AC Self Storage Solutions, LLC. "The facility is Class-A, has a tremendous amount of curb appeal, and is well occupied in what we believe is a strong market”. Downing continues, "We have transitioned property management and expect to improve this facility with professional management and aggressive revenue management.”

    The Go Store It facility, at 7905 Spencer Highway, Pasadena, TX will be rebranded "AC Self Storage of Pasadena.” The neighborhood is primarily single and multi-family residential housing near the central campus of San Jacinto College, a commuter college with 12,000 students.

    About AC Self Storage Solutions, LLC

    AC Self Storage Solutions, LLC ("AC SSS”) has offices in Carlsbad, CA and Newport Beach, CA. AC SSS is an owner, operator, and servicer of Self Storage commercial real estate across the United States. In addition to acquisitions, AC SSS also offers asset management services and has over a million square feet of Self Storage under management. AC SSS is a joint venture with Axxcess Capital Ventures, LLC of Newport Beach, CA. The team is made up of professionals from diverse backgrounds in Self Storage, commercial real estate, asset management, investment banking, technology, and finance. Visit



    Chris Barnett



  • Friday, January 18, 2013 1:41 PM | CSSSA Admin (Administrator)

    N e w s  R e l e a s e                      FOR IMMEDIATE RELEASE 

    FROM:  BarKER PACIFIC GROUP & Artemis Real Estate Partners


    Gary Pike, APR
    (415) 585-2100



    NORCO, CA – January 18, 2013 – Barker Pacific Group (BPG) and Artemis Real Estate Partners Fund I (Artemis) have acquired Global Self Storage via a joint venture, and will re-launch the facility under its Storage Solutions brand.  The 113,429 square foot, seven building complex sits on 4.12 acres and features 908 storage units along with surface parking for boat and RV storage. The facility is located at 240 Hidden Valley Parkway in Norco CA, in Western Riverside county off of Highway I-15. Approximately 68 percent of the complex is occupied.

    "We are excited to add another property to our Storage Solutions portfolio,” said Jae Ho, COO of Storage Solutions.  "We were attracted to the property’s location, high quality construction and amenities for tenants, and the current property management team that will augment the company.”

    This is the second property acquired as part of Storage Solutions’ strategy. The joint venture purchased the property out of receivership in December 2012.  The joint venture previously acquired the King Road Self-Storage facility in San Jose in April of 2012 to re-launch the Storage Solutions brand. Storage Solutions is rebuilding its assets portfolio to offer consumers and businesses a variety of self-storage space and supplies at convenient locations throughout California.


    "With each expansion we are working to ensure an easy transition for existing tenants,” said Ho. "As we integrate our system and approach, we’ll be able to provide existing and new customers the benefits of Storage Solutions.”


    About Barker Pacific Group and Artemis Real Estate Partners:

    Barker Pacific Group was founded more than 28 years ago and is comprised of experienced real estate professionals active in asset management, acquisitions and development of major commercial projects.  In San Francisco, BPG developed 100 First Plaza and currently owns and manages One Sansome Street.

    Some of BPG’s other notable projects include:  Hamilton Landing and Rowland Plaza in Marin County; The Fine Arts Building, 626 Wilshire Boulevard and 5055 Wilshire Boulevard in Los Angeles; 101 Continental in El Segundo and The Miami Arena and Columbus Center in South Florida. 

    In addition to Storage Solutions, the firm also manages and owns Bayside Communities, a portfolio of over 27 affordable multifamily housing properties located throughout the West.  BPG has offices in San Francisco, Los Angeles and Marin County.  The company specializes in the development and acquisition of institutional quality office, retail, and residential projects in select U.S. cities. For more information, visit

    Artemis Real Estate Partners is a real estate investment management firm that seeks to invest with best-in-class local operating partners across opportunistic, value added and enhanced core strategies. Artemis has raised $736 million of investor capital across two vehicles: $436 million of capital for Artemis Fund I and $300 million of capital in a separate account with The New York State Common Retirement Fund.  More information about Artemis may be found at

    About Storage Solutions:

    Storage Solutions is a growing leader in the self-storage industry, offering consumers and businesses a variety of self-storage space and supplies throughout California.  Storage Solutions is Barker Pacific Group’s self-storage division originally operated under the Union Development Company.  UDC maintained Storage Solutions in 21 locations throughout Southern California until the portfolio assets were sold to a public REIT in late 2011. BPG  maintained rights to the Storage Solutions brand and is re-launching the company and pursuing value investments to rebuild its portfolio throughout California. For more information, visit

    # # #

  • Wednesday, January 02, 2013 1:43 PM | CSSSA Admin (Administrator)

    For Immediate Release    

    Contact: James Grant, President / CEO                                 

    Phone: (855) S-Battle (855-722-8853)


    Merger Joins  The Two Leading Self-Storage Online Auction Websites

    SCOTTSDALE, ARIZONA —December 10, 2012— is pleased to announce that it has merged with Salt Lake City-based The new company will be branded as with operations based in Scottsdale. This merger brings together the self-storage industry’s two leading online self-storage auction websites, positioning the new company as the market leader in online self-storage auction services for the industry. Together the sites currently have more than 1,000 registered facilities and 25,000 registered bidders and a total of over 100,000 potential bidders.

    "Combining our experienced staff and advanced technology platforms will undoubtedly strengthen the level of support to our growing customer base,” says President and CEO James Grant. "Ever since reality television brought self-storage auctions into the limelight, we have seen growing frustration about auctions held at facilities. Our online auctions allow facility operators to maximize their loss recovery without the inconvenience of holding sales on site.”

    Utilizing an eBay-style format, allows self-storage operators to take pictures and videos of a unit and upload them to the website with descriptions of the auction items. Potential buyers who establish a free account with can bid on items for sale. In addition, the online system allows bidders to participate in auctions outside of their immediate area and pick up the items in the days following the lien sale. 

    "For operators, online auctions take all of the extra work out of the process and give them more time to handle the daily operations.  It also eliminates the chance of any type of liability like someone slipping and falling at the facility or the potential of a robbery occurring with all of that money at the on-site auction,” says Grant. "For buyers, well … who wants to waste time driving all over town while standing outside in 115-degree weather or in a snow storm to bid on units?”

    Visit for information about the online auction process.

    About is a web portal that allows storage facilities to post their auctions online, thereby eliminating live auctions entirely. Created by Self Storage Association members who have been in the storage business for more than 30 years, the company was established to create a more efficient way of holding lien sales and to alleviate the frustration that came from holding live auctions on site at self-storage facilities. now attracts buyers online while maintaining seller confidence and ease of use.

    About was created to increase loss recovery percentage for self-storage operators through the use of an easy-to-use online system. Creating a way to hold auctions that benefit all parties involved in the lien sale process, the company provides the convenience of online bidding while saving both time and money for both the bidders and the self-storage company.

  • Thursday, December 13, 2012 1:43 PM | CSSSA Admin (Administrator)

    Newport Beach, CA – December 13, 2012 – The California Self Storage Association has announced that is has secured lawyer/lobbyist Randy Pollack to actively engage California legislators in 2013 on behalf of the association and its members.

    It is a given that chief among any state self storage association’s interests are state laws that pertain to the industry. After all, a state association’s primary responsibility is to take care of its members. Lien laws, taxes and which information avenues self storage owner/operators should choose to inform the public about lien offenders and upcoming auctions are all key issues for CSSA members.

    "I have worked with many trade associations over the years,” he says. "Many times the association’s membership is hesitant to get involved in the political process. However, when CSSA introduced legislation several years ago, the support of the membership was vigorous and focused. Our legislation passed without a single ‘No’ vote. This was due in great part to the outstanding effort of CSSA members who responded to our requests to send in letters and make phone calls to their local legislators.”

    "For our 2013 legislative agenda,” Pollack concludes, "we will be providing updates to the membership and developing a grassroots action plan where members will once again be asked to help our legislative efforts through writing and meeting with their local legislators.  The bottom line is that you are the experts, and yours is the credible voice in our effort!”

    For more information about the CSSA and its efforts, please visit


    About The California Self-Storage Association

    Founded in 2002, the California Self Storage Association (CSSA) is the state not-for-profit trade organization dedicated to serving the California Self-Storage industry including owner-operators, facility managers and industry vendors. The CSSA represents some 450 direct member companies that own and operate over 1,200 facilities in California. CSSA direct members range from individual facility owner-operators to multiple-facility operations, to the industry's largest publicly traded Real Estate Investment Trusts (REITs).


    Erin King, Executive Director


  • Wednesday, December 05, 2012 1:44 PM | CSSSA Admin (Administrator)
    For Immediate Release

    The second largest storage operator in the U.S. finalizes roll out of the Centershift Store Enterprise solution as part of their rental management platform for the future.


    SALT LAKE CITY —November, 2012 — Centershift, the leading Internet-based software solution provider to the self-storage industry, announced today that Extra Space Storage (NYSE:EXR) has completed its roll out of Centershift’s Store Enterprise rental management software to all of its 900 plus facilities.

    Extra Space decided after significant analysis to implement Centershift’s underlying technology as the foundation of its recently developed cloud-based, proprietary property management and sales system. Karl Haas Chief Operating Officer for Extra Space Storage stated "Centershift was selected because real-time access to accurate and timely data saves us money, enhances operational performance and creates a better customer experience.”

    Terry Bagley, President and CEO of Centershift, commented that, "Centershift is very pleased to partner with a world class organization like Extra Space. We have several things in common, including the passion to deliver a unique product with exceptional customer service. We love clients that embrace technology to enhance their customer experience and integrate operational systems to enhance the bottom line. Extra Space Storage is one of those companies.”

    About Extra Space Storage

    Extra Space Storage Inc., (NYSE: EXR), headquartered in Salt Lake City, is a fully integrated, self-administered and self-managed real estate investment trust. As of September 30, 2012, the Company owned and/or operated 910 self-storage properties in 34 states, Washington, D.C. and Puerto Rico. The Company's properties comprise approximately 610,000 units and approximately 66.5 million square feet of rentable storage space offering customers conveniently

    located and secure storage solutions, including business storage. Extra Space Storage is the second-largest owner and/or operator of self-storage properties and is the largest self-storage management company in the United States. For more information, visit more information on the Extra Space Storage's third-party management program, Extra Space ManagementPlus, visit


    About Centershift

    Centershift, Inc. is a complete software solution provider to the self storage industry. Based in Salt Lake City, Utah, Centershift is the fastest growing Internet-based rental management software solution provider in the industry. Their client base includes two of the four largest self-storage REITs, as well as many other large ownership and management organizations. Centershift's Store™ Enterpise and Advantage applications were designed specifically for seamless integration with websites, call centers, corporate offices and other business systems. Centershift's primary goal is to help self-storage operators increase revenue, improve efficiencies and reduce costs.For more information, please visit or call (877) 927-4438.


    For Information contact:


    John Bilton
    (801) 527-3946
    Extra Space Storage
    Clint Halverson
    (801) 365-4600

  • Monday, December 03, 2012 1:44 PM | CSSSA Admin (Administrator)

    Newport Beach, CA – December 3, 2012 – The California Self Storage Association is excited to announce that they will be featuring stories about current members on their website monthly throughout 2013. The CSSA is actively looking for qualified candidates for this effort in the form of current members who have made a difference in their community or who have impacted the Self Storage industry positively in some way. Nominations can be submitted by contacting the CSSA directly at

    As the holiday season approaches it is only appropriate to announce the CSSA’s first featured member, Brian Caster, as he is no stranger to giving. As far as Brian Caster and his family are concerned, helping the needy isn’t just a holiday tradition – it is a year-round mission.

    Brian, President and CEO of A-1 Self Storage, has been a supporter of the California Self Storage Association since the beginning and is a strong believer in the role of the CSSA in serving self storage owners across the state and he is keeping up with the ongoing efforts in the state legislature to take on major issues in the industry.

    Brian’s charitable efforts go beyond a personal platform. A-1 Self Storage has over 42 locations, and all of them are part of humanitarian (and ecological) efforts to better the planet. Brian’s dedication to supporting charitable organizations and his generosity have not gone unnoticed as can be seen in the newly released article about his charitable efforts which can be found on the CSSA website throughout the Month of December.

    For more information about the CSSA and its efforts, please visit


    About The California Self-Storage Association:

    Founded in 2002, the California Self Storage Association (CSSA) is the state not-for-profit trade organization dedicated to serving the California Self-Storage industry including owner-operators, facility managers and industry vendors. The CSSA represents some 450 direct member companies that own and operate over 1,200 facilities in California. CSSA direct members range from individual facility owner-operators to multiple-facility operations, to the industry's largest publicly traded Real Estate Investment Trusts (REITs).


    Erin King, Executive Director



    About A-1 Self Storage:

    A-1 Self Storage is one of the leading providers of self storage and car storage in California with 17 locations in the San Diego County area and over 42 locations statewide. A-1 is the Self Storage division of the Caster Companies, a third generation family-owned company headquartered in Southern California since 1959. The Caster Companies specializes in acquisitions, development and management of A-1 Self Storage, A-1 Car Storage and other commercial properties in California. Its Real Estate Portfolio includes over 4 million square feet in real estate properties. It is one of California’s largest independent self storage and car storage owner/operators.


    Fran Laporga-Ching

     (800) 219-4854 x 141

  • Thursday, November 29, 2012 1:44 PM | CSSSA Admin (Administrator)



    GREENspotDROPoff to Donate to Kure it on Behalf of CSSA Members

    NEWPORT BEACH, CALIFORNIA — November 29th, 2012 — The California Self Storage Association (CSSA) has announced that it will be exhibiting at the online based EcoExpo365, the ultimate green virtual tradeshow, which opened its online doors in September, 2012. The eco-focused virtual marketplace already has an impressive list of Exhibitors, including some CSSA Members.


    Current Exhibitor GREENspotDROPoff, who partners with businesses and the recyclers to make e-waste disposal free and convenient, has generously committed to donate $25 to Kure It for each CSSA Member that elects to partner with them as an official GREENspot DROPoff.


     "Participating in this virtual expo and showing the public that the Self Storage Industry in the State of California is focused on responsible and sustainable green business practices was not a decision that even needed to be questioned,” says Erin King, CSSA Executive Director.  "We are honored that GREENspot DROPoff has gone one step further and committed to donate to Kure it for cancer research on behalf of CSSA members who show they are also focused on the interest of our planet’s long-term health by partering with GREENspot DROPoff.”


    For more information about becoming a GREENspot DROPoff and supporting a good cause, please visit our website at



    About The California Self-Storage Association

    Founded in 2002, the California Self Storage Association (CSSA) is the state not-for-profit trade organization dedicated to serving the California Self-Storage industry including owner-operators, facility managers and industry vendors. The CSSA represents some 450 direct member companies that own and operate over 1,200 facilities in California. CSSA direct members range from individual facility owner-operators to multiple-facility operations, to the industry's largest publicly traded Real Estate Investment Trusts (REITs).


    Contact: Erin King, Executive Director



    About Kure It

    Kure It is a non-profit organization whose mission is to raise money for research specialists conducting innovative projects to better treat and ultimately cure kidney cancer and other cancers.  Founded by self-storage industry veteran Barry Hoeven after his kidney cancer diagnosis, Kure It has raised over $1 million for research since 2007.


    Contact: Karen Jones

    (949) 428-7081

    About GREENspot DROPoff

    GREENspot is the largest e-waste collector in the State of California with hundreds of drop off locations open to the general public and has now expanded in to Texas. GREENspot has won numerous awards including Collection Program of the Year (IERCE) for their efforts to promote responsible e-waste recycling. GREENspot DROPoff’s mission statement is to provide a free and convenient GREENspot within 5 miles of every household in America, while at the same time ensuring that the material is processed in a safe and responsible manner in compliance with all State and Federal regulations.


    Contact: Katie Laster




    About EcoExpo365

    EcoExpo365, owned and operated by Xpo24, LLC, is the ultimate green virtual tradeshow.  EcoExpo365 represents a new online community focused on the environment, green, recycling, alternative energy and other eco-conscious companies. The online marketplace features an auditorium, exhibition hall, e-learning center and social media lounge – all designed to share knowledge, facilitate networking and partnerships, foster greater collaboration and generate leads for participating member companies. For more information, visit, email or call 800.881.1270.


    Media Contact: Chris Faust

    Fastlane on behalf of EcoExpo365


  • Wednesday, November 28, 2012 1:45 PM | CSSSA Admin (Administrator)

    PHOENIX, Arizona - November 27th, 2012 - OpenTech Alliance, Inc. today announced that A-1 Self Storage has exceeded the $1,000,000.00 mark in kiosk transactions for 2012.  En-route to reaching 1,000 new move-ins, the A-1 team of INSOMNIAC™ Kiosks (15 in total) is projected to handle over 10,000 consumer transactions by year end. The milestones emphasize the ongoing success of modern self-service technology throughout the self storage marketplace.


    A family owned company, headquartered in San Diego, Caster Properties, Inc, operates 42 self storage facilities throughout California under the A-1 Self Storage brand.  Brian Caster, President and CEO of Caster Properties stated, "Adding the convenience of on-site self service at our facilities has become a bona fide competitive advantage.  We are making it very easy for customers to do business with us, we're always open."


    Using self service kiosks does not mean a compromise in the level of customer service; to the contrary, it results in a higher level of convenience and customer satisfaction.  A-1 call center agents greet kiosk users proactively and are available to provide real-time customer care using the VOIP phone built into the kiosk.  Soon, kiosk users and A-1 agents will be able to not only talk with each other; they will be able to see each other using the Live! Megan Plus service which includes a two-way video option.  At stores with kiosks, A-1 has been able to close their office two days a week and still rent units while the office is closed.


    "Caster Properties has been a customer of ours for several years and they are consistently looking for new ways to improve the level of convenience & service they offer their customers.  They have been a driving force behind many of the new enhancements we have made to our products.  We are very happy to see that their investment in our self service solutions is paying handsome dividends," said Robert A. Chiti, President and CEO at OpenTech.  "Our strategy is to offer solutions that make a material impact on the economics of operating a self storage business, A-1's accomplishments are proof we are on the right path" added Chiti.


    About OpenTech Alliance, Inc: A pioneer in self service technology, OpenTech Alliance is the leading developer of innovative rental solutions for the self storage industry. Their trail was blazed by offering facilities 24 hour sales & service convenience through a complete line of INSOMNIAC™ Self Serve Kiosks. Today, the innovation continues with a full range of self service rental solutions that include the INSOMNIAC Live! Call Center, INSOMNIAC Online Rental applications (web & mobile), INSOMNIAC ILock Security System and INSOMNIAC LiveAgent! software products through the industries first and only Self Storage Cloud. OpenTech products increase revenues, reduce operating costs and improve customer convenience for self storage businesses. For additional information, please click or call an OpenTech Business Development Manager at (602) 749-9370.


    Press Contact:
    Mike Sawyer, Director of Marketing
    OpenTech Alliance, Inc.


    NOTE TO EDITORS: OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. INSOMNIAC kiosks are protected by U.S. patent number 5,946,660.

California Self Storage Association

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California Self Storage Association
5325 Elkhorn Blvd., #283 
Sacramento, CA 95842

P: 888-CSSA-207 or 888-277-2207


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